PARK2TRAVEL Ts & Cs
PARK2TRAVEL Booking Website Terms and Conditions
These terms and conditions (“Terms”) apply to all bookings for services made via PARK2TRAVEL.com and all URLs operated by PARK2TRAVEL Limited (together referred to as the “Website”).
The Website is owned by PARK2TRAVEL Limited.
In these Terms, references to “PARK2TRAVEL” are references to PARK2TRAVEL Limited (for all car parks at PARK2TRAVEL). In these Terms "you" and "your" refer to any person who makes a booking via the Website and “we” and “us” refers to PARK2TRAVEL, as described above.
The VAT number for PARK2TRAVEL is GB 726 9410 24
These Terms contain important information and they specify those matters for which PARK2TRAVEL does not accept responsibility.
Should you need to contact us please either email us at enquiries@PARK2TRAVEL.com or on 0345 319 1016
2.) CAR PARKING
When you book car parking via the Website you will be given a unique booking reference number (“Booking Reference”), either (at your option) via an email or via a text to your mobile phone.
The booking you make is non-transferable either from you to someone else or between different car parks.
The booking you make is valid only for the times, dates, price, and car park specified in your booking.
The terms and conditions of use of the car park are as follows:
Car parks are priced per 24 hour period or part thereof. Prices are subject to change. Quotes are valid at the time of booking only. The number of “days” (24 hour periods) charged for when you pre-book is calculated on the basis of the times you select when making your booking. However, if your actual entry and exit time changes from that specified in your booking and as a result your actual time in the car park runs into another 24 hour period over and above that booked, you will be liable for an additional day’s charge at the drive-up tariff. This is set out at the entrance to the car park, and this amount must be settled before you leave the car park. Please note that this applies irrespective of the reason why you are late back into the car park, unless your delayed return is caused by the negligence of PARK2TRAVEL.
All prices shown are in pounds sterling and include VAT at the prevailing rate.
When you enter the car park, it is imperative that, at the gate, you follow the instructions you have been issued with (via email).
If you are issued with a car parking ticket on entry to the car park, please retain this in a safe place as you may need it to exit. On exit please follow the instructions issued to you at the time of booking.
When you have parked your vehicle, it is your responsibility to:
lock your vehicle securely;
fully close all windows of your vehicle;
apply your handbrake properly;
engage any steering lock, alarm or immobiliser you have;
not leave any animal or person within your vehicle;
ensure that your possessions are placed in a locked boot and are not on display. PARK2TRAVEL cannot be held responsible for any loss or damage whatsoever occurring to your vehicle or possessions within it resulting from your failure to do these things.
You must drive carefully and responsibly in the car park. You must also ensure that any children and animals are properly supervised and are at all times accompanied when they are using the car park. Please take care to be aware of all vehicles in motion within the car park.
You must comply with all directional signage and other instructions when in the car park.
PARK2TRAVEL does not accept liability for:
damage to your vehicle (whether caused accidentally or by way of vandalism);
theft of, or from, your vehicle while the vehicle is in the car park, unless such damage or theft is caused by the negligence of PARK2TRAVEL or its agents or employees, and then only to the extent that PARK2TRAVEL’s negligence has caused or contributed to the relevant damage or theft.
If you fail to collect your vehicle more than 30 days after the date which you have specified for exit in the booking then, absent a notification to us specifying:
the vehicle registration number;
its approximate location within the car park; and
the reason for the delay in collection plus details of the expected (revised) collection date we will deem the vehicle to have been abandoned. In such circumstances, providing we serve not less than 30 days’ notice in writing via recorded delivery to the address provided at the time of booking, we shall be entitled to remove and sell the vehicle and deduct from the proceeds both our reasonable handling expenses and any unpaid sums for days in which the car has been in the car park calculated at the drive up tariff. We will then remit the balance to the credit card of the person who has made the booking (unless we are notified to do otherwise in writing).
While PARK2TRAVEL uses reasonable endeavours to ensure that the car parks are secure, PARK2TRAVEL does not guarantee that they are a secure environment.
3.) CANCELLATIONS OR CHANGES TO AN ONLINE BOOKING FOR CAR PARKING
PARK2TRAVEL must receive notice of your cancellation at least 24 hours before the car park entry start date and time of your original booking in order to consider a refund. If you do not give the required advance notice as stated, no refund will be given. Please note any saver products are non cancellable and non amendable. Therefore no refund would be issued as this product is discounted.
Where a change is required by you for a reduction in the number of days of your car park booking then, PARK2TRAVEL must receive notice of your change to your booking at least 24 hours before the car park entry start date and time of your booking. If you do not give the required advance notice as stated, no refund will be given or if the change requires additional parking days to those indicated in your booking you may have to pay the full daily rate from time to time of the relevant car park.
No retrospective refunds will be made after the car park entry start date of your booking (as detailed on your voucher) if you have not followed the cancellation and/or changes to booking procedures set out.
No refunds will be made other than as expressly provided for in these Terms.
No refund will be made if a booking has not been redeemed for any reason or cancelled in accordance with the procedures set out above.
Any days booked and left unused will not be refunded unless you have followed the changes to booking procedures set out above.
No refund (only made where due) will be made unless you can provide PARK2TRAVEL with a pre paid booking reference number. Refunds are made to the original card on which payment was made.
Your statutory rights are not affected.
If PARK2TRAVEL cancels your booking for a reason within its direct control and not due to an event beyond PARK2TRAVEL’s control then PARK2TRAVEL will refund the amount it has received from your pre-booking to you on the card on which payment was made.
We reserve the right to levy non-refundable surcharges for payment by debit or credit card. This is to cover the charge levied by the credit card issuers and relevant administrational costs. The scale of these charges will be clearly notified to you before any booking is confirmed, and will be shown as part of the admin fee. Any subsequent amendments where an additional payment is required may also be subject to this admin fee.
4.) EVENTS BEYOND PARK2TRAVEL'S CONTROL
PARK2TRAVEL does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, government regulations, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.
Except as expressly stated in these Terms, PARK2TRAVEL shall not be obliged to either refund any pre-payment by you, or make any other change to your booking in the event that you wish to amend or cancel your booking due to an event of the kind listed in Paragraph 4.1.
5.) OUR LIABILITY TO YOU
PARK2TRAVEL will act with reasonable skill and care when providing services to you.
Nothing in these terms and conditions limits PARK2TRAVEL's liability in the case of death or personal injury caused by PARK2TRAVEL's negligence, or in the case of fraud.
PARK2TRAVEL does not accept liability for:
any indirect or consequential loss; or
any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.
Any contract made between you and us via the Website is governed by English law.
We reserve the right to change these Terms, but once you have made a booking the Terms which apply are those which were on the Website at the time of booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.
These Terms constitute the entire agreement between you and PARK2TRAVEL with respect to the sale of the relevant services.
Last updated: 21st May 2018
PARK2TRAVEL TERMS AND CONDITIONS OF PARKING
These terms and conditions apply to parking at any of the sites operated by PARK2TRAVEL. The car park and the airport it serves are shown in the annex to these Terms and Conditions.
YOU SHOULD CAREFULLY READ THESE TERMS AND CONDITIONS AND FOLLOW THE PROCEDURES OUTLINED IN THEM. THESE PROCEDURES ARE FOR YOUR BENEFIT.
SHOULD YOU WISH TO MAKE A COMPLAINT THE PROCEDURE IS SET OUT IN CONDITION 2 BELOW. IF YOU FOLLOW THAT PROCEDURE IT WILL HELP YOUR COMPLAINT TO BE QUICKLY BROUGHT TO THE ATTENTION OF THE MANAGEMENT.
These Terms and Conditions apply to all PARK2TRAVEL’s offerings equally. Where any particular offering is affected, this is clearly stated.
1.) THE COMPANY'S LIABILITY
We will take all reasonable efforts, for example by employing trained staff, using well maintained vehicles and equipment, security barriers, security fences and security cameras to make the car park secure and to collect and deliver you and or your vehicles safely to and from the relevant Airport. However, parts of the car parks are open to the public and, whilst our staff have instructions to remove anyone not authorised to be on the premises, we cannot guarantee the security of your vehicle nor its contents nor your belongings nor your personal safety.
Your vehicle is fully insured whilst in any car park that is in our control and whilst they are driven on the public highways.
You should retain the return instructions/numbered receipt for your car in a safe place ready to present on your return. As a result;
We accept liability for the loss of or damage to your vehicle that may arise whilst it is in our designated car park but only where you can prove this and only to the extent that it is proved to be caused by our negligence, wilful act or default or breach of statutory duty. You must report any damage, in the case of our Park & Ride service, before you and your vehicle leave our premises or, in the case of our Meet & Greet service, before you drive your vehicle away after the keys to it have been given back to you. If you do not report the loss and/or damage at this time we will not accept liability for it.
We do not accept liability or responsibility for damage to vehicles or other property arising from acts of nature, nor do we accept liability or responsibility for minor scratches, dents or chips to paintwork. We are not responsible for nor do we accept liability for any visual damage that cannot be seen and noted due to the weather conditions (e.g. rain, hail, snow or frost) or where the exterior of a vehicle is dirty and both of these apply when you leave you vehicle with us and when you collect it from us. We do not accept responsibility for damaged windscreens or other glass, other than where it is proved (and then only to the extent that it is proved) to be caused by our negligence.
We do not accept responsibility or liability for any mechanical or electrical failure to or of any vehicle whilst in our control. This includes flat batteries, key fobs, alarms and/or immobilisers. Nor will we accept responsibility for damaged wheels, tyres or punctured tyres unless it is proved (and then only to the extent that it is proved) that this was caused by our negligence, wilful default or breach of statutory duty.
We will not accept left-hand drive vehicles for valet parking. In the event of the booking for the service being for such a vehicle we will not accept any liability for any damage. If you are booking our Meet & Greet service for a vehicle fitted with disabled controls please make sure you clearly state this in the booking application as we will need to make special arrangements for collecting this type of vehicle. If you have not made us aware of this before you arrive to use the Meet & Greet service we may need to leave the car in a short stay airport car park until we are able to find someone who is able to drive your vehicle. You will be responsible for any parking charges incurred as a result and we may hold on to your vehicle until you have indemnified us for them.
We are not responsible if you lose your numbered receipt and this is presented to us by a third party who uses it to fraudulently take delivery of your vehicle. Your attention is drawn to this exclusion of liability in our Booking Forms, on the numbered receipt and (in the case of our Park & Ride service) the notices at the car park.
We do not accept any responsibility or liability for delays of or to services that are caused as a result of circumstances beyond our control. These can include (but are not limited to) traffic congestion, road accidents, delayed flights, security alerts, severe weather conditions, luggage delays and immigration delays.
We cannot accept vehicles that are fitted with a roof luggage box unless it is under the height restrictions within the car parks at the relevant airport. If you book the service and your vehicle is fitted with a roof luggage box at the time of it being left at our site or its collection by us from the airport, we will not accept liability for any damage that may be caused to or by it.
2.) COMPLAINTS PROCEDURE
Claims cannot be considered once your vehicle has left our control. Therefore it is important that you check your vehicle before leaving. In the case of our Park & Ride Service, you should do this before leaving the reception area. In the case of our Meet & Greet service you should do this before driving your vehicle away after the keys have been returned to you.
If you feel your vehicle has suffered damage whilst in our control you must immediately tell the nearest PARK2TRAVEL operative or the person returning your vehicle to you of the alleged damage. Where appropriate you will need to complete a Report Form and the matter will then be dealt with by our Customer Services Manager. Under no circumstances should you leave the airport or site without reporting anything.
In the unlikely event that damage is caused to your vehicle through our negligence, we reserve the right to undertake repairs to your vehicle on your behalf in a manner which restores it to the condition in which it arrived at the car park. We will provide a replacement vehicle. This will not be a like for like replacement but will be up to, though not exceeding, a small people carrier. You should be aware that the hire companies that we use may require you to present your credit or debit card and take a reading of it. This is so they can verify who you are and where you live.
Our Report Form makes no representations as to our liability. In the event that you take your vehicle away from the car park, we will arrange for an independent engineer to contact you to arrange for the remedial work to be carried out by a repairer that is acceptable to both of us, and you agree to be reasonable in considering which repairer will be used. No work should be authorised without our express permission. We have arrangements with our accepted repairers to provide you with a replacement vehicle at the repairer’s expense. If you wish us to consider your own repairer, then it is a requirement that your repairers will also provide you with a replacement vehicle at their expense.
3.) SECURITY OF VEHICLE AND CONTENTS AND BAGGAGE
Before you leave your vehicle with us you should make sure that all the windows of your vehicle are securely closed, that all lights and electrical equipment are switched off and that it is locked. In the case of convertible cars please make sure that your hood is up and secure. The keys should be handed to our representative and your car is not in our control until you have done so. In the case of our Park & Ride service, this will be our receptionist or (if no one is present at our reception desk), the bus driver who is to drive you to the airport. In the case of our Meet & Greet service this is the representative who will meet you at the terminal and who will be identifiable by an official APCOA badge.
Please make sure you hand over only the vehicle keys. We will not accept any bunch of keys that include keys for anything other than the vehicle. Please also make sure that it is a single set of keys and that you have kept a second set in a safe location. We will not accept responsibility or liability for any keys other than a single set of keys to operate the vehicle.
We are not liable or responsible for any loose items allegedly left in your vehicle. You should remove any and all loose items before you leave the vehicle. Of special note are items such as satellite navigation systems that are not built into the vehicle by the manufacturer; loose cash; sunglasses; portable DVD systems etc. We cannot verify whether these items were left in the vehicle.
It is your responsibility to ensure that you as the driver (or one of your passengers) loads and unloads all of your luggage. We do not accept any liability for lost or damaged luggage nor for another customer identifying your luggage as their own.
4.) PERSONAL SAFETY
Please co-operate and obey instructions given to you in the event of a fire, fire drill or accident. No one is allowed to smoke on our buses or in any buildings.
5.) TIME OF ARRIVAL
You should plan for and allow sufficient journey time to arrive at the car park at least 30 minutes prior to your check-in time. This is normally at least an hour and a half before your scheduled flight departure, as given to you by your airline, travel operator or travel agent. In standard road conditions it can take up to 30 minutes to get to some of the terminals but we cannot be held liable for any loss you might suffer should bad traffic cause you to miss your flight.
Whilst we will usually provide you with a map and directions to the car parks these are given as a courtesy and aide but we cannot in any circumstances be held liable for any loss you might suffer should you get lost and miss your flight.
Our bus transfer service to the airport terminals operates all day every day.
In the case of our Meet & Greet service if your return flight arrival is delayed beyond midnight we may pick you up at the airport terminal in our courtesy bus and drive you back to our car park to collect your vehicle.
6.) COURTESY TO OTHER CUSTOMERS
Please drive carefully at not more than 5 mph in the terminal car park or in our reception forecourt and obey all directional signs. Should you damage another customer's vehicle you must report this to a PARK2TRAVEL Manager or operative immediately. You must give him/her the registration numbers of both your vehicle and the vehicle that you damaged. Where you cause damage to vehicles or property in the car park you will become liable for that damage and/or loss.
In this respect we would ask you to remember that in other cases it could be your vehicle that has been damaged and if that happened, you would wish to have this handled in the same way as set out in the previous paragraph.
Please conduct yourself in a reasonable manner. Our staff have instructions to remove anyone who misbehaves or where there is a risk that someone may represent a danger to themselves, to other people or to property.
7.) BOOKINGS PROCEDURE, PRICES, CANCELLATIONS AND OVERSTAYS
A Confirmation of Booking does not entitle you to any particular space in the car park. You should retain the numbered receipt docket as proof of your right to drive away your car on your return. We agree only to check that the person collecting the vehicle has the numbered receipt docket that relates to the vehicle they take. If you are not able to provide us with the numbered receipt docket or if we feel that further proof of identity may be appropriate then we can ask to see other identification before releasing your vehicle. Whether that identification is acceptable or not is for us to decide. We are not, however, required to ask for more identification if the numbered receipt has been provided to us. If you cannot at that stage provide identification acceptable to us then we can refuse to release the vehicle.
If, in respect of our Meet & Greet service, you do not arrive to fulfil your booking or you cancel within one hour of the booked arrival time we will be entitled to charge a ‘No-Show fee’. The amount of this fee is shown in our pricing at the time you make your booking.
If for any reason you decide to shorten the length of stay for a booking after that booking has started you will still be liable to pay the whole fee for the service as originally booked.
If you stay beyond your booked stay we will charge you for each additional day or part of a day over the booked parking period. The amount that we will charge is clearly shown on the tariff board on display at the car park.
8.) MOVING AND RELOCATION OF VEHICLES
Before you leave your vehicle with us you must make sure that it is in a roadworthy condition, (including tyres that meet the standards required by law), has enough fuel to be driven to the car park or airport terminal and back, is taxed and holds a current MOT if applicable. We can refuse to accept a car into our control that fails to meet these conditions as this could lead to our becoming liable under the Road Traffic Acts.
We can, if we feel we need to, move your vehicle to and from any other car park that is in our control.
9.) LIENS & AGENCY
Whilst in the car park your vehicle is subject to a lien for all charges due or accruing from you to us. It is also subject to a general lien for all and any money due from you to us. These liens are in existence whenever the vehicle is in the car park, notwithstanding that it may from time to time have been removed. If the lien is not satisfied by the payment within 28 days of notice from us of our intention to sell the vehicle because of your default in payment, we may then sell the vehicle by auction or otherwise and the proceeds of sale may be applied to all sums you owe to us and to cover the expenses of the sale. We are entitled to charge reasonable parking charges in respect of the period during which the vehicle is in our possession. We may apply to the DVLA for the name and address of the owner where payment has not been made.
Any balance of the sale price remaining after all the sums mentioned in the previous paragraph have been paid shall be held by us on behalf of the registered owner of the vehicle. Notice of our intention shall have been properly and sufficiently given by us sending written notice by prepaid post, addressed to the registered owner at his known address, whether or not that notice is actually received.
When you enter into a contract with us for the parking of a vehicle in the car park, you do so on behalf of yourself and all others who have any proprietary, possessory or other financial or material interest in the vehicle.
Abandoned Vehicles will be disposed of in accordance with any local authority byelaws and/or any other legal rights available to us.
After thirty days (or earlier if we reasonably conclude the Vehicle is abandoned) and without further notice we may remove the vehicle. If your vehicle remains uncollected for a period of three months from the date on which you parked it (or if later the date you told us at the time of leaving your vehicle that you would collect it) we will have the right for the purposes of the Torts (Interference With Goods) Act 1977, to sell your vehicle and deduct from the sale proceeds any amount that is due to us. Before we sell any vehicle we will send you a notice by recorded delivery to the address shown on the booking or the address of the last registered keeper of the vehicle. The notice we send you will tell you that we intend to sell the vehicle but will not do so until a further twenty one days have elapsed.
‘We’’our’ and ‘us’ means PARK2TRAVEL. PARK2TRAVEL is a trading name of APCOA Parking (UK) Limited whose registered office is Wellington House, 4 – 10 Cowley Road, Uxbridge, UB8 2XW.
The 'Car Park' refers to the car park at the relevant airport as shown in the appendix to these Terms and Conditions.
‘Meet & Greet’ is the service we provide where we meet you at a designated place at the terminal building and collect vehicle from you when you arrive to depart and return the vehicle to you on your return. Before you leave your vehicle and one set of its keys with us you will need to have fully unloaded all of your belongings. Please remember that we cannot accept responsibility for moveable items that you leave in your vehicle, such as (but not limited to) satellite navigational systems that are not part of the manufacturer’s standard specification for your vehicle or any laptop computers or on board video systems. Please also remember that we can only accept a single set of keys that will allow us to move the vehicle to our designated car park. You will need to retain all other keys as we will not accept them, nor will we accept any liability for them.
‘Park & Ride’ is the service we provide where you come to our designated car park to leave your vehicle with us when you arrive to depart and to collect your vehicle from us on your return. Before you leave your vehicle and one set of its keys with us you will need to have fully unloaded all of your belongings. Please remember that we cannot accept responsibility for moveable items that you leave in your vehicle, such as (but not limited to) satellite navigational systems that are not part of the manufacturer’s standard specification for your vehicle or any laptop computers or on board video systems. Please also remember that we can only accept a single set of keys that will allow us to move the vehicle to our designated car park. You will need to retain all other keys as we will not accept them, nor will we accept any liability for them.
‘Numbered receipt docket’ the card that will be given to you when we have accepted your vehicle into our control. You should keep this in a safe place as you will need it to reclaim you vehicle on your return. If includes an extract from these Terms and Conditions of those terms that are of particular importance. You should read these and if you have any questions please raise them at the time you leave your vehicle with us. If you do not raise any concerns at that time then all of those terms will have been accepted by you for a second time.
11.) VARIATIONS OF THE TERMS AND CONDITIONS
No one is permitted to make any changes to these Terms and Conditions or make any promises or commitments on our behalf unless these are confirmed to you in writing. If we agree changes please ask us to confirm them in writing. We can then avoid problems over what has been agreed between us.